Conflict Resolution Skills for Work and Life

Explore how you handle conflict now, understand how conflict works, and learn practical, powerful skills to: keep conflict from escalating, listen without defensiveness, speak without offending, find common ground and satisfying solution and create positive, lasting change. This interactive class combines discussion and skills practice and is also the prerequisite for our annual Mediation Skills Training. CRC has provided conflict resolution services throughout Santa Cruz County since 1986.